Taco Bell Rethinks AI

Hi everyone,

First, Taco Bell is reconsidering its drive-through AI. Seems like AI might not be as quick with your late-night taco orders.

Meanwhile, SS&C is going all in on AI automation for healthcare, pushing the envelope on tech in medicine.

Check out our partners Cartograph and Typeless!

Let's get right into it.

In this issue:

• 🤝 In Partnership: Profitability you can trust

• 🤿Deep Dive: Taco Bell weighs drive-through AI

• 🖼️AI Art: Examples of great and trending AI art

• 🤝Supported by: Write at the speed of voice

• 🤿Deep Dive: SS&C pushes AI automation in healthcare

• ⚒️Tool Snapshots: Tools for AI, no-code, and productivity

• 📰Top News: News on AI, no-code, and productivity

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🤿 DEEP DIVE

Taco Bell Rethinks Voice AI at the Drive-Through

Intelligence: Taco Bell is reassessing how widely to use voice AI for drive-through ordering after mixed results and viral mishaps, giving franchisees flexibility on when to use it.

• Voice AI is live at more than 500 drive-throughs, but mixed performance has surfaced, including a viral incident where a customer ordered 18,000 water cups to reach a human.

• Chief Digital and Technology Officer Dane Matthews says his own experiences vary, noting that it sometimes disappoints and sometimes surprises.

• The company has not finalized how broadly to deploy the tech and is evaluating where it adds value versus where it falls short.

• Guidance will be tailored by restaurant and time of day, with coaching on when to use voice AI and when to monitor closely.

• Busy locations with long lines may rely on human staff for orders, with teams ready to jump in when AI struggles.

• Franchisees have leeway to choose their approach rather than a one-size-fits-all mandate.

🖼️ AI ART

Examples of great and trending AI art

🤝SUPPORTED BY TYPELESS

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🤿 DEEP DIVE

Mike Thorpe Says SS&C Blue Prism’s AI Automation Can Cut Waits and Costs in Healthcare

Intelligence: SS&C Blue Prism, via executive Mike Thorpe, argues that AI-powered automation can streamline patient journeys and free clinicians’ time, citing new study data and NHS examples alongside a detailed UK case study.

• AI-powered automation moves patient data across systems, creates a digital front door, speeds onboarding with intelligent document processing, and gives clinicians real-time access. NHS teams using automation report faster appointments and diagnoses.

• For managers and clinicians, automation increases visibility into processes, handles exceptions, enables dynamic resource allocation, prioritizes work, reduces errors, and supports compliance so staff can focus more on patient care.

• Backed by a 2024 Forrester Total Economic Impact study and an independent survey, reported outcomes include 49 percent faster patient onboarding, 44 percent better service and support, 64 percent better data quality, and universal expectations of gains in speed, productivity, accuracy, and auditability.

• • The UK policy context includes a planned AI Opportunities Action Plan to cut admin, improve appointment management, and return time to frontline staff, addressing productivity lost to outdated systems.

• Case study Portsmouth Hospitals University NHS Trust maternity services shows digital workers scheduling by due dates, sending reminders, and alerting clinicians after emergency visits, lifting capacity by 33 percent, cutting staffing costs by £225,000, avoiding £105,000 in private scan outsourcing each year, booking appointments within 24 to 48 hours, and giving back 18,000 staff hours.

⚒️ TOOL SNAPSHOTS

Futuristic tools within AI, no-code, and productivity

• 🖼️ Kuse - Transforms chaotic inputs into visual, reusable deliverables. Free to try.

• 👩‍🏫 nFactorial AI - Learn anything from industry leaders sharing screen lectures. Payment required.

• 📰 A01 - Personalized news delivery on topics you care about. Free option available.

• 💪 Just Log - Effortlessly tracks your workouts in a minimalist way. Free option available.

• 🤖 Nuraform - AI-powered solution for quick, insightful form creation. Free option available.

• 📲 Lindy Build - Turn your app ideas into reality instantly. Free option available.

ℹ️ ABOUT US

The Intelligent Worker helps you to be more productive at work with AI, automation, no-code, and other technologies.

We like real, practical, and tangible use-cases and hate hand-wavy, theoretical, and abstract concepts that don’t drive real-world outcomes.

Our mission is to empower individuals, boost their productivity, and future-proof their careers.

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